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65岁及以上老年人可开通老年人专座,重庆电信探索智能养老便捷服务。

信重庆公司体会到,面临65岁及以上老人用户,公司开设了老年专席优先接入客服热线,同时推出了多项利便老年人的便捷信息化处事。

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设立老年专席优先接入客服热线

随着5G商用落地,大年夜数据、云较量争论、人工智能等手艺进入飞速成长期,信息手艺的快速成长让很多老人难以跟上智能化的更迭,年青人眼中的便捷,却酿成了老年人眼中的坚苦。

在疫情防控的非凡期间,针对部分没法供应健康码的老年人,中国电信重庆公司在各大年夜营业厅设立“无健康码”处事绿色通道,营业人员主动帮老年人进行风险排查,老年群体可出示有用期内的健康证实、核酸检测阴性证实等多种体式格局作为辅助行程证实。

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针对线下处事,中国电信重庆公司在营业厅设置了爱心专席,每一个专席均配备爱心专员,优先措置老年人的咨询和营业打点;线上10000号设立老年专席,≥65岁的老人优先接入客服热线,专为老年人供应耐性细心的指点和释疑。

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贴心处事出力打破“数字鸿沟”

积极鼓动聪明养老成长,先要打破老年用户“数字鸿沟”,若何指导老年用户智能化接管度由被动走向主动?

装维人员上门时期,尽量利用通俗易懂的措辞与老人互换,让他们听清、听懂。故障措置终了后,装维人员会耐性地教会老年用户操作方式,并在老年用户手机上留存本身的联系体式格局,利便实时为老年用户答疑解惑,指导其利用更多智能化产物。

推出多项利便老年人的便平易近信息化处事

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